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Why choose us

Patient-centred care

PatientThe staff at Poole Hospital work by a unique philosophy which pledges that at all times we will strive to provide friendly, professional, patient-centred care with dignity and respect for all.

This philosophy, which we call the Poole Approach, underpins the care and service that our patients and their families receive and means that we put patients at the heart of everything we do.

We are committed to listening to our patients and involving both patients and their families in decisions about care. We strive to treat everyone with kindness and courtesy, and to safeguard our patients' right to privacy, confidentiality and choice.

Dignity and respect

Treating people as individuals, respecting their differences, values and needs, and ensuring that their needs are met is a central part of the Poole Approach. Our aim to promote dignity in every interaction also led to the creation of a further initiative called The Human Touch, which works to ensure that all staff observe a set of 'golden rules’ when with patients.

These rules ensure that while striving for excellence, staff always remember the basics and get them right – such as listening to and observing the patient, giving clear explanations and asking permission at appropriate times.

The Royal College of Nursing (RCN) states that “when dignity is absent from care, people feel devalued, lacking control and comfort. They may also lack confidence, be unable to make decisions for themselves, and feel humiliated, embarrassed and ashamed.”

We want our patients to feel safe and respected. We maintain a clean and private environment for treatment and recovery, and aim to listen to patients and incorporate individual requests into the care we provide.

Annual report

Read more about our performance and services in our 2014/15 annual report:

2014/15 annual report

Poole Hospital NHS Foundation Trust, Longfleet Road, Poole, Dorset BH15 2JB. Tel: 01202 665511

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