The staff at Poole Hospital work by a unique
philosophy which pledges that at all times we will strive to
provide friendly, professional, patient-centred care with dignity
and respect for all.
This philosophy, which we call the Poole
Approach, underpins the care and service that our patients and
their families receive and means that we put patients at the heart
of everything we do.
We are committed to listening to our patients and involving both
patients and their families in decisions about care. We strive to
treat everyone with kindness and courtesy, and to
safeguard our patients' right to privacy, confidentiality
Dignity and respect
Treating people as individuals, respecting
their differences, values and needs, and ensuring that their needs
are met is a central part of the Poole Approach. Our aim to promote
dignity in every interaction also led to the creation of a
further initiative called The Human Touch, which works to ensure
that all staff observe a set of 'golden rules’ when with
These rules ensure that while striving for
excellence, staff always remember the basics and get them right –
such as listening to and observing the patient, giving clear
explanations and asking permission at appropriate times.
The Royal College of Nursing (RCN) states that
“when dignity is absent from care, people feel devalued, lacking
control and comfort. They may also lack confidence, be unable to
make decisions for themselves, and feel humiliated, embarrassed and
We want our patients to feel safe and
respected. We maintain a clean and private environment for
treatment and recovery, and aim to listen to patients and
incorporate individual requests into the care we provide.