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Why choose us

First class services

A group of doctors review patient notesPoole Hospital enjoys an excellent reputation locally and nationally, and our services are regularly rated highly by both our patients and independent inspectors.

The quality of the patient environment and our safety standards are consistently rated 'excellent' by the Patient Environment Action Team (PEAT) and independent surveys regularly place us amongst the top trusts in the country for standards of care.

What our patients say

The trust takes part in a range of national surveys each year, which are carried out by independent bodies to assess our standards of care.

The hospital received positive feedback in two national patient surveys during 2014/15.

The standard of cancer care at Poole Hospital was again rated amongst the best in the country in the National Cancer Patient Experience Survey, published in September 2014.

The overall standard of care at Poole Hospital was rated ‘excellent’ or ‘very good’ by 92% of patients in the survey, placing Poole Hospital in the top 20% of trusts in the country on this key indicator for the third consecutive year

Patients ranked the hospital highly in a range of other key areas including:

  • Getting understandable answers to important questions
  • Patients taking part in cancer research
  • Confidence and trust in all ward nurses
  • Control of pain.        

Key aspects of Poole Hospital’s accident and emergency (A&E) department were also rated highly in the national Accident and Emergency Patient Survey, published by the Care Quality Commission in December 2014.

The department ranked amongst the best in the country for communicating with patients over test results and providing effective pain relief in a timely manner. Services were consistent with the national average in all other areas, and the trust did not score ‘below average’ in any areas.

Friends and family test

The Friends and Family Test (FFT) asks patients one simple question – ‘how likely are you to recommend our ward/department to friends and family if they needed similar care or treatment?’

In common with all NHS hospitals, we now ask inpatients, as well as patients in our emergency department, maternity unit and outpatients department, to complete the FFT.

We use the feedback to improve standards and quality, and to address any specific issues on particular wards or departments.  

Patients are also invited to provide further written comments. Over the course of 2014/15, we received 17,432 such comments, 88% of which were positive. All feedback is shared with the relevant managers or clinical leads, and any negative comments are reviewed so that appropriate actions can be taken as needed

Annual report

Read more about our performance and services in our 2014/15 annual report:

2014/15 annual report

Poole Hospital NHS Foundation Trust, Longfleet Road, Poole, Dorset BH15 2JB. Tel: 01202 665511

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