First class services
Poole Hospital enjoys an excellent reputation locally and
nationally, and our services are regularly rated highly by both our
patients and independent inspectors.
The quality of the patient environment and our safety standards
are consistently rated 'excellent' by the Patient Environment
Action Team (PEAT) and independent surveys regularly place us
amongst the top trusts in the country for standards of care.
What our patients say
The trust takes part in a range of national
surveys each year, which are carried out by independent bodies to
assess our standards of care.
The hospital received positive feedback
in two national patient surveys during 2014/15.
The standard of cancer care at Poole
Hospital was again rated amongst the best in the country in the
National Cancer Patient Experience Survey,
published in September 2014.
The overall standard of care at Poole Hospital
was rated ‘excellent’ or ‘very good’ by 92% of patients in the
survey, placing Poole Hospital in the top 20% of trusts in the
country on this key indicator for the third consecutive year
Patients ranked the hospital highly in a range
of other key areas including:
- Getting understandable
answers to important questions
- Patients taking part
in cancer research
- Confidence and trust
in all ward nurses
- Control of
Key aspects of Poole Hospital’s accident and
emergency (A&E) department were also rated highly in the
national Accident and Emergency Patient Survey,
published by the Care Quality Commission in December 2014.
The department ranked amongst the best in the
country for communicating with patients over test results and
providing effective pain relief in a timely manner. Services were
consistent with the national average in all other areas, and the
trust did not score ‘below average’ in any areas.
Friends and family test
The Friends and Family Test (FFT) asks
patients one simple question – ‘how likely are you to
recommend our ward/department to friends and family if they needed
similar care or treatment?’
In common with all NHS hospitals, we now ask
inpatients, as well as patients in our emergency department,
maternity unit and outpatients department, to complete the FFT.
We use the feedback to improve standards and
quality, and to address any specific issues on particular wards or
Patients are also invited to provide further written comments.
Over the course of 2014/15, we received 17,432 such comments, 88%
of which were positive. All feedback is shared with the relevant
managers or clinical leads, and any negative comments are reviewed
so that appropriate actions can be taken as needed