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Patients & visitors

Visiting patients

A patient and visitorIf you are visiting a friend or relative in the hospital, please read the information below and to the right for practical advice and important information concerning your responsibilities as a hospital visitor.

Coronavirus visiting updates

Click here to see latest updates on Coronavirus visiting restrictions.

Visiting times

Please see the above link regarding visiting times during the Coronavirus outbreak.

Most ward visiting hours are 2pm-8pm but please check with individual wards, as this can vary:

Finding your way around

Poole Hospital contains over 20 wards. Use the link above to find out more information and directions to the ward you want to visit, or click on the link below for a map of the hospital.

How to contact a patient in hospital

Each ward or department has their own direct dial number or you can telephone the main hospital switchboard  and ask to be put through. Click here for our complete A-Z of wards, including contact details. It would be very helpful if you could arrange for one member of your family to act as the main contact person who will keep the rest of your friends and family informed. Please let us know if there is anyone you do not wish to be informed.

Public telephones

Public telephones are located around the hospital. There are pay telephones situated in D block, the Diabetes Centre, the Philip Arnold Unit, emergency department, maternity unit and on most wards.

The use of mobile phones is permitted in some wards - check our A-Z of wards for more information. If mobile phone use is permitted, we ask that patients use their phone with consideration for others.

The Hospedia bedside entertainment system also includes telephone facilities, allowing patients to make outgoing calls and friends and relatives to contact them directly. Hospedia services are available at a range of pricepoints - see above for more information.


Patient and visitor Wi-Fi

Free Wi-Fi is now available for staff, patients and visitors to the hospital, kindly funded by the Poole Hospital Charity.

It can be accessed with the following steps:

1. turn your device’s Wi-Fi on

2. select ‘NHS Wi-Fi’ from the available networks list

3. open your browser and follow the on screen instructions to register or log on

4. enjoy your free Wi-Fi.


No smoking

We have a strict no smoking policy throughout the hospital and within the hospital grounds.

Responsible visiting

The safety of our patients is a priority and as a visitor you have a part to play in helping us to keep patients safe, by observing our hand hygiene rules and ensuring you do not bring in any bugs with you:

A-Z of wards

For ward visiting times, contact details and directions, visit our A-Z of wards:

A-Z of wards

Poole Hospital NHS Foundation Trust, Longfleet Road, Poole, Dorset BH15 2JB. Tel: 01202 665511

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