Patient Advice and Liaison Service (PALS)
The Patient Advice and Liaison Service (PALS) is a
confidential service which offers support, information and help to
patients, their families, carers and friends. We can provide
support in person, via email or over the telephone.
We can help to sort out problems on your behalf, provide help
and support to patients, their families, carers and friends, listen
to suggestions, queries and concerns, and provide information on
PALS is here to:
Information about accessing health
records is available here.
If you or a relative is an inpatient at Poole
Hospital and you need help with legal, money or other problems, we
can arrange for an urgent referral to the Citizens Advice
Bureau while you are in hospital.
PALS will also help the trust to improve
services for patients and would like to hear your comments about
how we could improve our services. Please get in touch using the
contact details on the right.
We can also tell you about the Trust’s
complaints process and how to contact
other organisations that might be able to help.
How to find us
The PALS office is located in the Health Information
Centre, next to the multi-storey car park on Longfleet Road. We are
happy to see you in person but please telephone first to make sure
that someone is in the office as we are often called out to see
patients in the hospital.