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Patient Advice and Liaison Service (PALS)

A PALS team member on the phoneThe Patient Advice and Liaison Service (PALS) is a confidential service which offers support, information and help to patients, their families, carers and friends. We can provide support in person, via email or over the telephone. 

We can help to sort out problems on your behalf, provide help and support to patients, their families, carers and friends, listen to suggestions, queries and concerns, and provide information on NHS services.

PALS is here to:

Information about accessing health records is available here.

If you or a relative is an inpatient at Poole Hospital and you need help with legal, money or other problems, we can arrange for an urgent referral to the Citizens Advice Bureau while you are in hospital.

PALS will also help the trust to improve services for patients and would like to hear your comments about how we could improve our services. Please get in touch using the contact details on the right.

We can also tell you about the Trust’s complaints process and how to contact other organisations that might be able to help.

How to find us

Health Information CentreThe PALS office is located in the Health Information Centre, next to the multi-storey car park on Longfleet Road. We are happy to see you in person but please telephone first to make sure that someone is in the office as we are often called out to see patients in the hospital.

Useful information

Contact us:
Tel: 01202 448499
Mobile: 07758 272495
Fax: 01202 448363
Email: pals.mailbox@poole.nhs.uk

Find us:
PALS is based in the Health Information Centre, next to the multi-storey car park on Longfleet Road:

Opening hours:
Mon-Fri 9.30am-4pm 

Online feedback

We would love to hear from you about your experiences in the hospital. By sharing your views and comments with us, you will help us to improve the service we offer our patients:

Provide feedback

Patients' comments

Speech bubblesClick here to read how patients have told us PALS helped them:

Patients' comments

Poole Hospital NHS Foundation Trust, Longfleet Road, Poole, Dorset BH15 2JB. Tel: 01202 665511

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