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Making a complaint

If there is an aspect of your care or some service that you haven’t been satisfied with, please let us know as soon as possible. Complaints can be made in a number of ways:

Verbal complaints

It may be possible to sort out a problem straight away by speaking to the relevant person, for example the ward sister or doctor in charge of your care.

Many concerns and questions can be resolved quickly through a discussion with our Patient Advice and Liaison Service (PALS) before or without the need to start a more formal process.

Click here for more details on how to contact the Patient Advice and Liaison Service

Written complaints

Alternatively you can contact the hospital’s patient experience team who investigates formal complaints from patients and their relatives:

Telephone: 01202 442096

Email: complaints@poole.nhs.uk

Write to: Jenny Williams, head of patient experience, Poole Hospital NHS Foundation Trust, Longfleet Road, Poole, Dorset BH15 2JB

You can also write to the trust's chief executive, Debbie Fleming, at the above address. 

Patient advice

A PALS team member on the phoneThe Patient Advice and Liaison Service (PALS) offers support and advice to patients and relatives, and can often help to sort out problems on patients' behalf:

Patient Advice and Liaison Service

Learning from complaints

To find out more about how we learn from complaints, visit:

Learning from complaints

More information

For more information on how to make a complaint or give us feedback, please download our factsheet:

Complaints and suggestions factsheet

Poole Hospital NHS Foundation Trust, Longfleet Road, Poole, Dorset BH15 2JB. Tel: 01202 665511

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