Making a complaint
If there is an aspect of your care or
some service that you haven’t been satisfied with, please let us
know as soon as possible. Complaints can be made in a number
It may be possible to sort out a problem
straight away by speaking to the relevant person, for example the
ward sister or doctor in charge of your care.
Many concerns and questions can be resolved
quickly through a discussion with our Patient Advice and
Liaison Service (PALS) before or without the need to start a
more formal process.
here for more details on how to contact the Patient Advice and
Alternatively you can contact the hospital’s
patient experience team who investigates formal
complaints from patients and their relatives:
Write to: Mrs A Colman,
head of patient experience, Poole Hospital NHS Foundation Trust,
Longfleet Road, Poole, Dorset BH15 2JB
You can also write to the trust's chief
executive, Debbie Fleming, at the above address.