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Healthy assessment of hospital services

Hospital’s positive health check follows latest inspection

A wide-ranging inspection of health services has given Poole Hospital a very positive endorsement of its care and treatment of patients.

Every patient spoken to by inspectors from the Care Quality Commission was positive about their experience, the routine inspection report – published this week – notes.

Inspectors spent time in areas including A&E, main and day case operating theatres, respiratory, cancer, children’s and elderly medicine wards during the course of the three day unannounced visit.

They spoke to 32 patients, seven relatives and 41 staff members, and observed how staff worked with patients and relatives in wards and departments.

The trust was found to have met key criteria in the following important standards:

  • Obtaining consent before examinations, care or treatment
  • Providing safe and appropriate care
  • Ensuring patients are safe from harm
  • Appropriate medical and nursing staffing levels

Further work was required in one area - ensuring that any lessons learned from adverse incidents are implemented effectively. The trust will be providing a detailed action plan to the commission on performance in this standard, which the report describes as being of ‘minor impact’ to patients.

The report also notes the proactive way in which the trust has consulted with patients and staff following the publication of the Francis Report into Mid Staffordshire NHS Trust.

In their report, inspectors found: “All patients we spoke with were positive about their experiences at the hospital. Comments…included ‘couldn’t wish for better’ and ‘hospital gets flying colours.’”

Martin Smits, director of nursing and patient services, said the report’s conclusions were heartening.

“Visits and inspections such as this are an important barometer for both the trust and our patients and provide an important indication of how we are performing,” he said.

“Therefore it is immensely heartening to see such a positive report from the CQC inspectors.

“It is extremely unusual that, following a three day inspection, an inspection team will leave without hearing a single negative comment from patients or their relatives.

“It is a great vote of confidence in our hardworking teams in all roles and responsibilities.

“Whilst it is right that the board and our staff reflect on and celebrate the many positives contained in the report, we are clearly not complacent and continue to work hard to ensure the care our patients receive is the very best possible.”

Date: 2 August 2013

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Poole Hospital NHS Foundation Trust, Longfleet Road, Poole, Dorset BH15 2JB. Tel: 01202 665511

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