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Staff give positive picture of life at Poole Hospital

Poole Hospital continues to outperform other acute hospitals in England when it comes to staff attitudes towards their workplace, a report published yesterday (26 February) has shown.

More than 1,800 staff completed this year’s national NHS Staff Survey, the most comprehensive assessment of how staff working in the NHS feel about their employer.

In a change from previous years, the results are grouped together under 10 themes - previously the report has been presented under 32 key areas.

Staff rated the hospital higher than the national average in seven of the 10 areas, including:

  • equality and diversity inclusion (9.3 out of 10)
  • health and wellbeing (6.1/10)
  • quality of immediate managers (6.8/10)
  • morale (6.3/10)
  • staff engagement (7.1/10)

In addition, 69 per cent of staff would recommend the hospital as a place to work (national average: 62.6 per cent), with 79.6 per cent recommending us as a place to receive care (average: 71.3 per cent). The report also identifies areas that fell just below the national average, where teams are already working to make improvements, including:

  • quality of appraisals (5.2/10) and
  • quality of care (7.3/10).

A new, simplified appraisal process has been introduced and greater training and support provided to staff and managers. The Trust and its clinical directorates continually review the quality of care provided, with all teams empowered to make improvements where necessary.

Jacqueline Cotgrove, director of workforce and organisational development, said the report shows a ‘positive outlook’.

“This year’s staff survey is presented in a completely new way, but I am glad it has continued to capture a really positive outlook of working life at the hospital by the staff that work here,” she said.

“I am really pleased that areas like morale and engagement rank highly, and of course there is further work to do in some areas.

“I know our staff are ambitious for our patients, and strive to provide the best care and service possible at all times, and through the report have told us they want to do even better.”

The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust (RBCH) has also received some of the top results nationally for its leadership and safety culture in the survey.

Debbie Fleming, joint chief executive, Poole Hospital and The Royal Bournemouth and Christchurch Hospitals, added:

“I’m exceptionally proud to lead two organisations with some of the most motivated and engaged staff in the country.

“These results are a barometer for the health of both organisations and it is very positive to hear that our staff would recommend working with us so highly.

“The results give us a valuable insight into their views and importantly, an understanding of the areas where we need to focus our efforts and improve on.”

Poole Hospital NHS Foundation Trust, Longfleet Road, Poole, Dorset BH15 2JB. Tel: 01202 665511

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