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Praise for 'passionate and professional' care

The husband of a patient who was treated in the emergency department at Poole Hospital on 8 September has commended the care of staff.

Wayne ‘Spudgun’ Richards took to Facebook to praise staff following the treatment provided to his wife, Michelle. His post attracted more than 11,000 likes and almost 8,000 shares.

Our emergency department experienced its busiest Saturday on record, and Wayne was one of 235 patients treated throughout the day.

tesco donation ED september 2018To thank emergency department staff, Wayne, who works at the Tesco Extra in Tower Park, organised for the superstore to donate a trolley of fruit, cakes, doughnuts and chocolate on Tuesday (18 September).

Wayne's Facebook post read:

“Saw the real side of our NHS at Poole Hospital last night, one of the busiest Saturday nights they've had apparently.

“The nurses/PCA's that were working A&E never got a break, they just kept going with the nearest being a slurp of tea and a biscuit as they passed the desk. When things started to calm down a bit at 7am the staff nurse a guy called Toby didn't grab the chance to stop and have a break. He came to me and the other relatives who had been waiting with patients apologising for the wait and offered us a hot drink. Some of these people had been there up to 14 hours. This is our wonderful NHS, overstretched and running on a shoestring but with such dedicated professional care staff from paramedics, care assistants, nurses, porters, working long shifts with no breaks. They don't let their frustration affect their job or the way they deal with patients, drunks, abusive yobs, elderly people who have had falls and don't even know where they are, their dedication and tolerance is a testament to the brilliant health service we have, and it's free, it's there to save your life.”

Mark Mould, chief operating officer, commended staff for their hard work and dedication over that weekend. “I’d like to place on record my thanks to our staff in the emergency department, and across the hospital, after the unprecedented demand of patients,” he said.

“I am extremely grateful for the invaluable contribution staff made to ensure that we were able to provide safe care.

“We have so many staff who are dedicated to their job and do whatever it takes to provide the best possible service to our patients, even in the face of operational challenge."

Poole Hospital NHS Foundation Trust, Longfleet Road, Poole, Dorset BH15 2JB. Tel: 01202 665511

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