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Carers rate dementia care among the best in the country

Lynsey Moore and Kate Jones Dementia nurses

Poole Hospital has been rated fourth best in the country by carers of patients with dementia for the care provided.

The National Audit of Dementia looks at a range of performance indicators, as well as surveys of patients and carers. The new report shows the hospital performing well in many areas, while improvement is identified in others.

Nearly 90 per cent of carers questioned said that the care their loved one received was high quality. More than 80 per cent said that communication with them by staff was good, placing the hospital 11th in the country.

The hospital was placed 16th best in the country for its governance – how well dementia care is monitored and how well-led the service is - for patients with dementia.

The hospital has introduced a number of initiatives to support care for patients with the condition, including:

  • establishing a comprehensive awareness and training programme open to all clinical and non-clinical staff – around 1,000 staff have already received this training
  • delivering dementia training as part of routine staff induction sessions
  • introducing blue clips on a patient’s ID band which indicates that they have dementia to highlight this to other departments, for example x-ray, theatres, porters outside of the ward environment that the staff member may need to change their approach and communication with the patient
  • adopting the principles of the nationally recognised John’s Campaign, we now have a dedicated carers advisor who is supporting carers throughout the hospital
  • developing dementia-friendly wards and clinical settings with reduced clutter, clearer signage and lighting
  • establishing a programme of innovative music therapy sessions with the Bournemouth Symphony Orchestra
  • launching a £150,000 Consider Dementia fundraising appeal to help the hospital become dementia-friendly throughout.

The audit also found areas that could be improved, including communication between staff. The hospital’s dementia steering group is reviewing the report and recommend any practice changes that may be necessary to further enhance care.

“I am delighted that the team efforts of staff working to improve the care provided to patients with dementia, and support for those caring for them, has been recognised,” said Kate Jones, dementia lead nurse at the hospital.

“Whilst encouraging reading, there is more we can do and we are certainly not complacent.

“More and more people are being diagnosed with dementia and it is vital that we continue to place their needs among our highest priorities."

Poole Hospital NHS Foundation Trust, Longfleet Road, Poole, Dorset BH15 2JB. Tel: 01202 665511

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