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CQC inspection - 31 of 39 areas 'good'

Urgent and emergency care services, medical care, surgery, maternity and gynaecology, end of life care and outpatient services have been rated as ‘good’ by the Care Quality Commission (CQC) following an inspection earlier this year.

Services for children and young people and critical care were rated as ‘requiring improvement’, providing the hospital with an overall rating of ‘requires improvement’ by the commission, the independent regulator for health and social care in England.

Inspectors assessed the eight clinical services in January and February this year as part of the CQC’s planned inspection programme.

In total, inspectors found 31 of the 39 factors they assessed ‘good’, with critical care’s caring approach noted as ‘outstanding’.

CQC inspection table May 2016


‘Outstanding practice’ was also found in a range of areas including the multi-disciplinary care provided on the award-winning Rapid Access Consultant Evaluation (RACE) unit, Gully’s Place children’s and young people’s palliative care suite, the hospital’s unique philosophy of care – the Poole Approach - and the ‘exceptionally well-led’ nuclear medicine department.

Areas that inspectors found the Trust should act on included a review of midwifery staffing, support for patients with learning disabilities and secure storage of patient records.

A full review of midwife staffing and shift patterns is underway, and a clearer way of reporting staffing levels has already been put in place.  The Trust continues to regularly review nursing skill mix, and report these to the Trust board of directors. And a new ‘patient champion’ for patients with learning disabilities has been recruited who has already provided training and awareness sessions to more than 600 staff.

Debbie Fleming, chief executive, said:

“This report is hugely encouraging – particularly when we consider the challenged financial position of the Trust, and all the organisational changes that have taken place over the past two and a half years. 

“As always, there are areas in which we can improve, but overall, I am just so proud of the staff of Poole Hospital, and delighted that the inspectors rated us ‘good’ in 31 out of the 39 indicators.

“I am particularly pleased that they have assessed the Trust’s services as being ‘well-led’, with a positive, open culture. Everyone knows that this makes a huge difference to the quality of care.

“Poole Hospital was inspected at the height of winter, when the NHS nationally was facing unprecedented pressures.  Given that the inspectors could not have visited the hospital at a busier time, this evaluation is all the more impressive.

“All staff were encouraged that the inspectors found lots to be proud of here, highlighting exemplary practice in respect of our culture, and the kindness and compassion that our staff show to patients every day.

“The CQC has rightly highlighted areas in which we must take further action, and many of these actions are well underway. Our ambition is to deliver an ‘outstanding’ quality of service to our patients, and our first priority will be to focus on turning the ‘requires improvement’ ratings to ‘good’.”

Read the full report here.


Poole Hospital NHS Foundation Trust, Longfleet Road, Poole, Dorset BH15 2JB. Tel: 01202 665511

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