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Patients rate A&E department highly in survey

Poole Hospital’s accident and emergency (A&E) department is amongst the best in the country for communicating with patients over test results and providing effective pain relief in a timely manner, a major new survey has found.

The national Accident and Emergency Patient Survey – which was published last week – gives an indication of patients’ experience of accident and emergency (A&E) departments, and the quality of care they provide. A&E is one of the eight core services that CQC inspects and rates in acute hospitals, and patients’ experiences of care are a key aspect in determining these ratings.

Over 348 patients from Poole Hospital took part in the survey.

In total, the hospital was rated better than average in two key areas, average in a further six areas, and did not score below average in any areas.

The survey also highlighted areas where improvements could be made, such as the number of patients feeling their home circumstances were well assessed living and support arrangements were assessed well, and information about the waiting times for an examination.

The trust will put in place an action plan to support improvements and address areas where required.

Debbie Fleming, chief executive said: “I’m really pleased with the strong performance demonstrated in this year’s survey and the on-going high standard of care delivered to patients by our staff.

"We know only too well that our A&E staff all work under considerable pressure and the results of this survey are an absolute credit to them.

“The survey also provides us with extremely important feedback on areas where we can further improve which we will be taking immediate steps to review."

To see the results of the survey visit the CQC website

Date: 8 December 2014

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Poole Hospital NHS Foundation Trust, Longfleet Road, Poole, Dorset BH15 2JB. Tel: 01202 665511

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