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Quality of care rated highly in latest outpatients survey

The standard of care in Poole Hospital’s outpatient clinics has been rated amongst the best in the country in a survey carried out by the Care Quality Commission. Patients placed the hospital in the top 20% of trusts when asked to rate the overall care they received, and rated the hospital particularly highly in questions about their consultation with a doctor and their appointment overall.

The hospital was also one of the best performing on waiting times, ranking in the top 20% in questions concerning how long patients were told they would have to wait, and how long they waited after the stated appointment time.

The latest Outpatients Department Survey was carried out by the Care Quality Commission in 2011. 72,000 patients across 163 trusts answered questions on topics including waiting times, hospital environment, tests and treatment, and aspects of their appointment itself. 535 patients at Poole Hospital took part in the survey.

Poole Hospital ranked as one of the best performing trusts nationally in over half the questions reported in the survey.

Chris Bown, Chief Executive of Poole Hospital said: “We are delighted that our outpatient clinics have been rated so highly in the Care Quality Commission survey. Poole Hospital’s outpatients department became a Practice Development Unit in 2011, reflecting the high standard of care we give to our patients, and our staff have worked really hard to keep waiting times down and deliver the best possible patient experience.”

For the full report on Poole Hospital’s performance in the survey, visit

Date: 14 February 2012

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