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Cancer care at Poole amongst best in the UK

The standard of care for cancer patients at Poole Hospital has been rated amongst the best in the country in a new national survey.

The 2011/12 National Cancer Patient Experience Survey found that 94% of patients rated their care as ‘excellent’ or ‘very good', giving Poole the highest score recorded amongst participating trusts.

In 40 out of 70 questions asked (57%), the responses from patients regarding their care at Poole Hospital were in the highest scoring 20% of all trusts in the country; none were in the lowest scoring 20%.

Patients rated Poole Hospital particularly highly in areas including:

  • Good access to, and support given by, cancer nurse specialists
  • Good quality consultations and management of patient contact by hospital doctors
  • Good standard of communication,  understanding and support by ward nurses
  • Patients expressed a high level of confidence in the staff caring for them and reported being treated with respect and dignity.
  • Good quality information given to patients at discharge
  • Overall care

Poole Hospital’s clinical director for cancer services Dr Mike Bayne said: “We are committed to ensuring the highest standards of care for patients in the Dorset Cancer Centre at Poole, and are delighted to see that the hard work and dedication of our staff has been recognised in this survey.”

The results of the NHS Cancer Patient Experience Survey were published on 17 August 2012 – visit for the full report.

The survey was carried out in January 2012. All adult patients aged 16 and over with a primary diagnosis of cancer who had been admitted to Poole Hospital as an inpatient or as a day case patient, and had been discharged between 1 September 2011 and 30 November 2011, were included. The response rate was high, with 72% of patients returning completed questionnaires.

Date: 21 August 2012

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For more information contact the communications team on 01202 442408 or email

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Poole Hospital NHS Foundation Trust, Longfleet Road, Poole, Dorset BH15 2JB. Tel: 01202 665511

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