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Stoma care

A stoma is an artificial opening to or from the intestine, also known as the gut or bowel, onto the abdominal wall and is usually created by a surgeon. There are two main bowel stoma types: ileostomies (usually situated on the right side of the abdomen) and colostomies (usually situated on the left side of the abdomen). The stoma will divert faecal waste that is then collected in a pouch that sits on the abdomen.

Although we do not carry out bladder surgery here at Poole, we do look after patients who have had a urinary diversion resulting in the formation of a Urostomy or Ileal Conduit.

Referrals to the stoma department can be made by hospital staff, GPs, relatives and patients.


Stoma care nurses see all elective patients prior to stoma (or potential stoma) forming surgery.

We offer counselling, provide necessary literature and we also mark the abdomen in preparation for surgery.

In hospital

Stoma care nurses provide post-operative care to in-patients. We provide education on stoma management and diet advice to the patient and to their partners and carers to ensure as much independence as possible on leaving the hospital.

Follow-up and ongoing care

Post-discharge, the stoma care nurses provide follow-up for all stoma patients. This includes: telephone calls, home visits, ad hoc appointments, and routine clinic appointments.

We assess the patient’s condition since returning home and reinforce their stoma care routine to encourage independence. We also provide dietary advice and support as required, review products and provide supplies if needed.

Anyone can contact us for advice on ongoing care; you don’t even need to have had your operation at Poole.

Who we are

Jenny, Dani, Mary Grace, Tracy and Rachel


Tracy Lees – Clinical Nurse Specialist – Stoma Care

Danielle Simpson – Clinical Nurse Specialist – Stoma Care

Mary Grace Francisco – Hollister Clinical Nurse Specialist – Stoma Care

Jenny Pipe - Hospital Volunteer/CUPID Co-Coordinator

Rachel Spencer – Admin Assistant


Contact us

Monday to Friday, 9am-4.30pm

Telephone: 01202 448199 (voicemail available)



While we will aim to return your contact as soon as possible, please be aware there may be a delay before we can do so. If you are unable to reach us and the call is urgent, please contact your GP, District Nurse or 111.


Please ensure you bring a spare pouch with you for appointments, as the nurse will usually want to review your stoma. If you cannot make an appointment, please do let the department know as soon as possible on 01202 448199.

The stoma team hold:

  • a weekly clinic every Thursday morning from 9.30am-12.30pm, at the yellow clinic in Poole Hospital outpatients department
  • a monthly clinic every second Tuesday afternoon, 2-4.30pm, at Swanage Hospital.

All other appointments are held in the stoma department. Please present to the reception desk on ward B4 in main building, where the stoma nurse will find you.

Hospital services A-Z

Contact us

Phone handset graphic

Stoma department 01202 448199

Poole Hospital NHS Foundation Trust, Longfleet Road, Poole, Dorset BH15 2JB. Tel: 01202 665511

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