New Appointment Reminder Service To Launch
Patients with a pre-booked outpatients appointment will now receive a telephone call reminding them about their appointment.
Poole Hospital is launching a telephone reminder service to all patients with a pre-booked outpatient appointment from June 2009.
The service will automatically remind patients of the date, time and location of their appointment by telephone and make it easier for patients to cancel or rebook their appointment.
Appointment reminders are made using either automated telephone calls or calls from call centre staff, which can easily be diverted to the Outpatients appointment office if required. Our patients' personal information will remain totally confidential at all times.
For automated calls, patients will be asked to press the appropriate button on their telephone keypad to confirm, cancel or rebook their appointment or be given the option to speak to call centre staff.
People who do not wish to receive a reminder telephone call for their appointment can call us on 01202 263080 to opt out of the new service. If your contact details have recently changed, please don't forget to update the Hospital with your new information.
For more information on the new telephone reminder service, click here
Date: 21 May 2009