Making A Complaint
If there is an aspect of your care or some service with which you have not been satisfied, please let us know as soon as possible. Complaints can be made in a number of ways.
It may be possible to sort out a problem straight away by speaking to the relevant person, for example the ward sister or doctor in charge of your care.
Alternatively you can contact the hospital’s Patient Liaison and Legal Services Manager who investigates formal complaints from patients and their relatives by telephoning 01202 442096, by email firstname.lastname@example.org or in writing to:
Mrs C Stone
Patient Liaison and Legal Services Manager
Poole Hospital NHS Foundation Trust
Dorset BH15 2JB
You can also write to the Trust’s Chief Executive, Mr C Bown, at the above address.
Contacting the Care Quality Commission
The Care Quality Commission (CQC) which is the independent regulator for all health and social care services in England would like to hear about your experience even though they cannot investigate your individual complaint. This is because the CQC believes in involving people who use services in everything we do will help improve them for everyone. The CQC therefore encourage people to share information.
Details of how to contact the Care Quality Commission are as follows:-
Telephone: 03000 616161
Post: Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA